Troubleshooting

Segments

I'm not able to fall into a particular segment

Scenario

• You have created a segment with specific rules.

• When testing, you meet all the requirements for the rules but do not fall into the segment when viewing the Session Viewer.

Things to try

1. Ensure that you are not falling into a Do Not Target (DNT) segment which prevents you from falling into your intended segment. Do Not Target segments are evaluated before most other segment types. When a user falls into a DNT segment, the segmentation process stops evaluating subsequent segments.

Targeting Actions

A triggered widget is not displaying

Scenario

• You have created a segmentation action that uses a widget.

• Either using an Immediate trigger or Exit Intent Trigger.

• You fall into the segment, but the widget does not appear.

Check #1 - Confirm if an offer is required and missing

Check if the widget has any components that reference "offer" variables, e.g. Text components that contain {{offer.text}} etc.

• If the widget does contain offer variables, confirm that this is intentional.

• For widgets which should use offers, ensure that the user can be presented a valid offer from the segments and actions they fall into in your expected scenario.

• For widgets that should not use offers, ensure that you remove all references to offer variables in the widget. Even hidden components in widgets that reference offer variables will prevent the widget from displaying when there is no offer.