Consent

Your users need to give consent to be contacted by you, both to keep them happy, and to apply by local laws such as GDPR or CCPA.

Fanplayr 360 allows you to set consent for specific channels such as email or sms, along with granular detail over the purpose and topics your users want to be contacted about.

The above example screenshot shows consent given by a Profile to be contacted by SMS for transactional messages, an by email (at different email addresses) for different purposes and topics.

Where it is used

A list of consents given by a user can be viewed in the Profile, can be checked in Automations and filtered upon in Exports, Audiences and Insights.

This example screenshot shows consent being tested before sending an SMS in an Automation.

Consent can be set (or removed) using our JavaScript API or Custom API. Some integrations may also add or remove consent ie an integration with an ESP.

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